Posted on: February 25, 2020 | Job#: 316932

Director- Digital Production- Innovation & Site Operations

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the role

The Director of Digital Operations - Innovation & Technology role will lead our organization in innovation across site and email, will be a primary contact for PdM and GapTech initiatives, and will manage our site operations including after hours support. This is a critical leadership role for the brand orchestrating many different cross-functional teams and competing priorities with the charge to drive growth and a best in class customer experience.

What you'll do

  • Lead innovation and site ops digital production team inclusive of direct reports
  • Own Gap digital innovation roadmap in partnership with central team and Senior Director
    Will have a balance of owning innovation work-streams and overseeing ones owned by team members
  • Primary point of contact for PDM and GapTech to support technology health and lead change management for the brand when feature releases or platform issues occur.
  • Drives results through direct reports as support to cross-functional teams when high severity website and tool issues occur. When needed, works with GapTech, Mission Control, Product Management, and other partners to prioritize defects, facilitate resolution, and communicate updates to leadership.

Who you are

  • Ability to quickly analyze issues, requests, and escalations to determine feasibility, required activities, and the appropriate resource
  • Self-motivated, empathetic and driven. Ability to work well independently and within a group setting to achieve results amidst varied priorities and personalities.
  • You have executive presence with frequent interaction and need to influence cross-functional leadership team.
  • You can get your hands dirty and “do” as well as advise and oversee.
  • You have an inate drive and passion in the work you do and the business you represent.
  • You are available for afterhours support on a rotational basis.
  • Ideally 8-10 years-experience within Digital Operations, eCommerce experience a plus.

Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


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