Posted on: June 3, 2019 | Job#: 282008

Senior Product Manager, Personalization

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

The digital product management team is seeking a Senior manager product management of Personalization to buildout a cutting-edge platform that will enable our brands to deliver delightful personalized experiences to our customers. This person will drive the product vision , strategy , define roadmaps and work closely with key stakeholders to build and drive adoption of the platform.
Additionally, this role will be a thought leader and drive partnership with the growth and brand teams on emerging personalization capabilities.

What you'll do

  • Identify opportunities, analyze business benefit, evaluate ROI and prioritize and negotiate initiatives to develop roadmap that delivers on the vision and strategy. Socialize roadmap and product lifecycle regularly with senior leadership.
  • Contribute and collaborate in building a long range plan to achieve business goals.
  • Partner with end users of the platform to drive adoption and bring use cases to life.
  • Meet regularly with Data and Analytics teams to identify key customer segments and define growth opportunities.
  • Partner with key stakeholders across growth and brand teams to define business needs and requirements to deliver engaging experiences for our customers.
  • Evaluate and build roadmaps for algorithmic merchandising and personalization strategies.
  • Conduct A/B experiments on personalization algorithms and new personalization capabilities, measure post-delivery metrics and iterate for optimization.

Who you are

  • Strong product management experience in martech /personalization space
  • Experience building and/or using martech & personalization tools (CMS, Campaign management, A/B testing platforms)
  • Strong oral and written communication skills, ability influence others in and across teams
  • Data-driven with the analytical abilities to identify opportunities and drive core KPI analysis
  • Experience working with cross functional teams to define, scope and prioritize product requirements
  • Demonstrated ability to understand technology concepts and implications.
  • Experience in managing vendor and internal relationships, to effectively communicate realistic expectations.
  • 5+ years of product management experience in ecommerce
  • Bachelor’s Degree. MS/MBA preferred

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Indexfor the second year in a row.


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