About Gap Inc.
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the role
The Senior Loss Prevention Manager (Sr. LPM) is responsible for applying their expertise to execute and assist in developing a loss prevention strategy within their area of responsibility. The Sr. LPM takes a proactive approach to mitigating loss through training and awareness, working in conjunction with business partners. The Sr. LPM is responsible for investigations, operations, and loss prevention budget for assigned stores. They are responsible for managing loss prevention team members (recruiting, hiring, training, managing, and developing) at the following levels: Loss Prevention Manager, Loss Prevention Supervisor, Loss Prevention Agent, and Loss Prevention Service Representative. The Sr. LPM will work individually and through others (may manage managers) to execute loss prevention strategy and achieve business results.
The Sr. LPM will manage an area of responsibility relatively higher in scope and/or complexity than a LPM. Key factors for scope include store count and team size. Key factors for complexity include store sales volumes, store shortage history, market dynamics/loss prevention risk, interaction with business partners, and level of management (managing individual contributors vs. managers). The Sr. LPM will work closely with all levels of loss prevention and store leadership to ensure that all aspects of loss prevention are in compliance with company standards. The Sr. LPM may participate in special projects, loss prevention strategy development, and initiatives within the region/brand.
Collaboration & Influencing
Training and Development (30%):
What you'll do
Deliver loss prevention updates and training to store associates and leadership through a variety of channels, including participation in store/district meetings and calls.
Manage field team to ensure awareness campaigns and trainings are communicated effectively.
Responsible for coordinating the recruiting, hiring and training of loss prevention team members.
Responsible for the development and performance management of loss prevention team members, including succession planning for top talent for next level career opportunities.
Develop and empower direct reports to be effective leaders of field teams.
Shortage Reduction/Investigations (55%):
Develop schedules, assignments, and oversee the general and daily activities for team members.
Determine the assignment of appropriate loss prevention resources (i.e. agents, technology, etc.) to address shortage reduction opportunities; provide guidance on resource allocation to LPM’s / direct reports.
Work with store and district leadership to execute and/or assist in developing a loss prevention strategy, identify inventory shortage opportunities, and recommend solutions.
Work with direct reports to effectively execute strategy.
Lead the implementation and continued execution of the target store/shortage reduction program.
Conduct internal and external investigations in area of responsibility, manage resolution and reporting, and ensure compliance with company guidelines.
Support organized retail crime (ORC) investigations as needed.
Partner with store and loss prevention leadership to proactively monitor exception based reporting tools to identify internal theft.
Partner with store associates and leaders to achieve annual shortage goals.
Participate in special projects and strategy development, as needed.
Work directly and through direct reports to manage monthly loss prevention staffing budgets in assigned area.
Follow-up through store visits and structured audits to ensure compliance of company policy and procedures, and appropriate field leadership.
Assist store management with communication and education of all operational and safety standards (Code Adam, emergency procedures, alarm testing, etc.).
Partner with store and loss prevention leadership to effectively manage crisis situations such as workplace violence, protests and demonstrations; provide direction and training to loss prevention field team.
Who you are
2+ years retail experience required, loss prevention experience preferred.
1+ years supervisory experience.
Experience with loss prevention processes and technology preferred (e.g. investigations, interviews, resource allocation, strategy development, retail CCTV systems).
Excellent communication skills.
Excellent delegation, team management, and follow-up skills.
Excellent time management skills.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.
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