Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
The Change Management team is part of the Global Supply Chain & Product Operations Product Management (PdM) group. The PdM group designs, creates, and implements inventory and price optimization capabilities that maximize profitability throughout the product lifecycle. Projects are designed to create sustainable competitive advantages generating significant financial return to enhance the customer experience.
The Change Management Team facilitates the people side of change across Gap, Inc. by enabling adoption and sustainability of process changes, system rollouts and organizational changes, with the ultimate goal of increasing profitability across Gap, Inc. Change Management is crucial to the on-going success of PdM projects by leading over-arching change management efforts across multiple projects. This includes, but is not limited to, developing Program-Level change strategy and providing change leadership from inception through post-adoption assessment.
The Manager of Change Management will focus on enabling the people side of change for these implementations, including assessing and articulating the level of change needed for business processes, systems and technology and job roles. The primary responsibility will be creating and executing Prosci-based change management strategies that equip our global teams with the awareness, desire, knowledge, ability, and reinforcement needed to maximize their adoption, minimize business disruption, and strengthen our institutional change acumen.
The Manager of Change Management will also act as a coach and internal consultant by supporting multiple projects for various functions within the organization. This position will additionally support project teams in integrating change management activities into their project plans.
This role supports the Change Leads in collaborations across multiple project and cross-functional teams. Key stakeholders include PdM, Business Teams across Inc., Learning & Development, and the GapTech Business Engagement Team.
To be effective in this role, a candidate must possess change management skills, an understanding of retail product operations, have proven experience as a leader and innovative thinker, and exemplify effective communication and planning skills.