GAP INC. CORONAVIRUS RESPONSE

For over 50 years, Gap Inc. has done more than sell clothes. As our communities react to the global health crisis caused by COVID-19, our focus remains on supporting the health and livelihood of our employees while caring for our customers and communities. We will continue to share updates here on how Gap Inc. is responding, including updates on our stores and supply chain and how we are supporting our employees and those impacted by this pandemic.

LATEST GAP INC. NEWS

Gap Inc. Business Update as a Result of Coronavirus

March 30, 2020

Gap Inc. today announced that, while eager to reopen its company-operated North American and European stores, the company anticipates the closures to extend past the previously announced April 1 date, as a result of continued measures to help slow the spread of COVID-19.
Learn more

Supporting our Communities Impacted by COVID-19

March 27, 2020

Gap Foundation will be donating over $1 million to local, state, national and international non-profit organizations. 
Learn more

Gap Inc. to Make Masks, Scrubs, Gowns for Health Care Workers Fighting COVID-19 Crisis

March 25, 2020

Gap. Inc is shifting its resources to make vital gear for health care workers battling the coronavirus pandemic.
Learn more via USA TODAY

 

FREQUENTLY ASKED QUESTIONS

Updated March 26, 2020

Our Customers

How can I make a return? 
For purchases made between January 1 and March 31, 2020, we have extended our return window to July 1, 2020.  

Are you still open online? 
Yes – we are open for business for our customers across all of our brands online. We’re offering free shipping on all purchases of $25 or more at Old Navy, Gap, Banana Republic, Athleta and Hill City.  

Because our stores are closed, our brands are currently not offering Pick-Up In Store options. Any previous unclaimed orders will be returned and credit will go back to the credit card used. 

Why is my shipment taking longer than usual?
Some customers may experience shipping delays as Gap Inc. is taking extra precautions in our fulfillment centers as we work to keep our teams safe. We thank you for understanding.

Our Team

How are you keeping your distribution centers safe? 
We have increased the frequency of regularly scheduled cleanings and sanitization efforts in our Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel. 

How are you taking care of your teams? 
To support its impacted employees, particularly its store teams, Gap Inc. has set up an Employee Resource Center, including resources to identify and apply for temporary roles at other retailers that remain open and hiring. Details are available here.

In our distribution centers, our teams are working on an adjusted shift schedule and have implemented a Continued Pay policy.  

Our Community

What are you doing to give back? 
Gap Inc. Is looking at all opportunities to give back to our communities during this crisis. We have a small cross-brand, cross-functional team who are connecting some of the largest hospital networks in California with our vendors to deliver PPE supplies. We are also working on pivoting resources so our factory partners can make masks, gowns and scrubs for healthcare workers on the front lines. 

EMPLOYEE RESOURCE CENTER

To support its impacted employees, particularly its store teams, Gap Inc. has set up an Employee Resource Center, including resources to identify and apply for temporary roles at other retailers that remain open and hiring.

Details are available here.

man and woman standing on sidewalk

CONTACT US

Media
Reach us at press@gap.com
Find the latest news about our brands on our Newsroom.

Customers
Gap: (800) GAP-STYLE
Banana Republic: (888) BR-STYLE
Old Navy: (800) OLD-NAVY
Athleta and Hill City: (877) 3ATHLETA
Intermix: (855) 446-4943
Janie and Jack: customer_service@janieandjack.com