Posted on: February 3, 2020 | Job#: 316107

Manager, Change Management

Full-time | 55 Thomas Street, New York, NY, US 10013

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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

The Change Management team is part of the GapTech Product Management (PdM) group. The PdM group designs, creates, and implements business solutions that maximize profitability throughout the product lifecycle.
The Change Management Team facilitates the people side of change across Gap, Inc. by enabling adoption and sustainability of process changes, system rollouts and organizational changes, with the ultimate goal of increasing profitability across Gap, Inc.
The Manager of Change Management will focus on enabling change for these implementations, including assessing and articulating the level of change needed for business processes, systems and technology and job roles. The primary responsibility will be executing Prosci-based change management strategies that equip our global teams with the awareness, desire, knowledge, ability, and reinforcement needed to maximize their adoption, minimize business disruption, and strengthen our institutional change acumen.
This role supports the Change Leads in collaborations across multiple project and cross-functional teams. Key stakeholders include PdM, Business Teams across Inc., Learning & Development, and the GapTech Business Engagement Team.
To be effective in this role, a candidate must possess change management skills, an understanding of retail product operations, have proven experience as a leader and innovative thinker, and exemplify effective communication and planning skills.

What you'll do

  • Supports multiple change efforts across Gap, Inc.
  • Develops and executes aspects of change strategies for program-level initiatives across multiple projects
  • Supports creation, development, and execution of project-level change management activities and deliverables, such as: impact assessments, communication plans, coaching plans, training plans, resistance management plans, and measurement plans for adoption
  • Acts as coach and internal change consultant to project sponsors, project teams and Subject Matter Experts (SME’s) on business teams
  • Leads training development and delivery efforts, including developing and implementing training plans for multiple projects
  • Develops awareness strategies to ensure visibility to Change Team efforts
  • Occasional travel may be required

Who you are

  • 4-7 years work experience
  • Experience on projects with complex scope and with system and process implementations
  • Experience supporting change efforts across multiple projects
  • Experience with effective communication across multiple teams, including product management, technical development, and end users
  • Experience with large-scale organizational change efforts
  • Experience in retail product operations, inventory management, merchandising, or production a plus
  • Experience and knowledge of change management principles, methodologies and tools a plus
  • Prosci change management certification a plus

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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