INTERMIX is known for curating the most exciting mix of product from luxury and emerging designers. We’re all about delighting our customers by helping them to discover trends, designers and notably special pieces.
Our unique culture blends an obsession with fashion with a powerful entrepreneurial energy. Online and in our stores — where merchandise is hand-selected — we’re devoted to one-on-one service and styling, driven by data and on-the-ground insights that – at the end of the day, help us make our customers feel effortlessly chic. If you’re bold, curious, and want to be part of an innovative approach to fashion, join us.
About the role
As the Intermix Assistant Store Manager, you are a critical leadership partner – a “co-pilot” to the Store Manager and someone the store staff can rely on for guidance and growth. You will partner with the Store Manager to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.
What you'll do
Model behavior that reflects the company’s core values
In partnership with SM, manage overall team performance & growth
Hold people accountable to a high standard of excellence
Recognize contribution of others and celebrate success
Manage and monitor team morale & talent retention
Provide clear feedback and regular coaching
Foster team’s ongoing growth & development through both training & on-the-job learning
Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
Assist in recruitment, selection and on-boarding of store staff
Partner with SM to execute effective store communications, ensuring that staff is involved & updated
Display a strong commitment to self-development and growth
Lead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targets
Partner with the SM to create the customer journey in your store – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
Build a strong consignment business in your store
Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
In partnership with the SM, oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business
In partnership with the SM, take ownership for maintaining the Intermix aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment
Understand the importance of efficient store operations & support the SM in achieving this
Consistently adhere to all operational procedures
Take ownership for accuracy of information entered in POS & other technology as required
Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline)
Protect our assets by adhering to all loss prevention and operational policies & procedures
Communicate merchandise needs to SM to support sales
Ensure strong partnership with your SM to ensure alignment & timely two-way communication
In partnership with the SM, ensure the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the business
Monitor team sales targets & other metrics, provide feedback and analysis to the SM
In partnership with the SM, manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary
Ensure disciplined control of payroll expenses
Who you are
- Undergraduate degree (business or fashion related discipline a plus)
- 3-5 years of management experience in a luxury or service driven environment
- Prior experience as a GM/SM a plus
Benefits at Intermix
- A generous merchandise discount on select designers at Intermix and 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.
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