Posted on: October 11, 2019 | Job#: 302343

Sr Manager, Product Management, Digital Customer Experience

Full-time | Two Folsom, San Francisco, CA, US 94105

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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

The Customer Experience Product Management team at Gap Inc is responsible for creating a best in class digital shopping experience. This is the team that ideates, executes, and delivers technology for Gap Inc.’s portfolio of specialty apparel brands; Gap, Banana Republic, Old Navy, Athleta, Gap Factory, Banana Republic Factory and Intermix. Your work will impact millions of people worldwide who love our iconic brands. We partner with business leaders and a global engineering team to build custom software that powers a $16 billion Fortune 500 apparel retailer.

Our proprietary, multi-brand shopping platform drives the web, mobile, and in-store experiences across all of our brands. We are expanding our platform to enhance omni-channel capabilities, launch international markets, optimize mobile and tablet experiences, and support the growth of our retail store fleet.

Senior Manager, Product Management, Digital Customer Experience will be integral to defining and executing on a product vision. He/She will help identify high-value opportunities and work directly with user experience design and engineers to continuously improve the experience for both external and internal customers. The role requires a combination of business savvy, customer centricity and technical knowledge. We are looking for experienced Senior product managers with an inquisitive nature and an inherent love for products.


What you'll do

  • Own and drive one or more product domains/areas from concept to release of the product.
  • Build and effectively communicate the product strategy for area(s) of ownership to the cross functional stake holders.
  • Define product development scope in form of epic/stories and drive it development to fulfill theme it belongs.
  • Navigate and negotiate within a complex organization, including input from stakeholders across the company as well as technical/architectural/ engineering dependencies.
  • Ensure strong measurement and quantitative understanding of customer experience (instrumentation) - opportunities, benefits achieved, customer pain points.
  • Helps groom and provide guidance to other passionate product managers in the team.
  • Serves as product throught leader, go to person, and motivator on cross-functional teams during the lifecycle of product development of the area(s) of owenership.
  • Tests and learn into compelling customer experiences
  • Champions the needs of the customer and business stakeholders throughout the execution of a project, ensuring that what is delivered meets the original goals and objectives.
  • Collaborates with local and distributed business partners and agile/lean development teams.
  • Delivers software incrementally, on schedule and within budget.
  • Partners with user experience, consumer insights, and analytics teams
  • Works with business teams to develop or modify processes, supporting post-launch change management efforts, as needed
  • Conducts analysis to measure the results of feature deployments to quantify the business benefit/impact, and identify further business opportunities
  • Manages multiple, concurrent projects in various phases of ideation, execution, or delivery
  • Identifies new opportunities and develop technology solutions that drive value for Gap Inc., including:
  • Gathering input from our customers and internal and external sources
  • Justifying and prioritizing roadmaps, development initiatives and expenditures
  • Analyzing competitors and market trends
  • Evaluating new technologies


Who you are

  • 7-10 years of digital product management experience
  • Masters/MBA or technical degree a plus
  • Strong communication and partnering skills and strong presentation skills to Executive/Business leader audiences.
  • Hands-on experience building customer-facing web software or implementing enterprise solutions
  • Proven track-record: past projects were consistently successful (i.e. met the customer needs, achieved business objectives, delivered on-time with no/few surprises)
  • Demonstrated leadership of direct and/or indirect teams.
  • Ability to work independently with “make it happen” attitude; able to successfully operate in areas of uncertainty and ambiguity; self-starter and quick learner; calm and efficient under pressure
  • Be versatile and be able to prioritize/handle multiple initiatives in a fast paced environment with tough deadlines
  • Demonstrated technical acumen with an ability to understand technology solutions and potential tradeoffs; able to communicate technical concepts to business users
  • Highly analytical and detail-oriented; proficient in Excel and PowerPoint
  • Experience with Agile, Lean or other iterative development processes

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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