Posted on: August 23, 2019 | Job#: 289769

Associate Producer - Digital Operations - Content Delivery - Online

Full-time | Two Folsom, San Francisco, CA, US 94105

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About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the role

TheAssociate Producer, Digital Operations (Content Delivery) will be responsiblefor flawless execution of approved content and constructs for the overallcustomer experience. This candidate will be an expert in the tools and QAprocesses and will advocate for operational effectiveness to drive thecustomer-facing digital experience. Delivery team is first line of defense fortools issues and engages technical & product support partners to drivetimely resolutions to minimize any impact to daily operations.

What you'll do

  • Ensure project is launched on time and meetsproject requirements. Keep management notified of progress and/or deviationfrom project schedule (deliverables, milestone dates, resources, etc.)

  • Acts as first line of support forcross-functional teams within Gap Online when production issues occur.

  • Works with Tech Operations and Product Managementto facilitate resolution and communicate updates to brand teams

  • Assess processes and communication methods ofdelivery schedule and identify improvement areas. Work with manager toimplement change where needed

  • Build error-free email content adhering to emailquality standards, QAing across breakpoints, device types and email clients.

  • Review all email proofs, site preview links foraccuracy and customer experience and test coupon codes at checkout. Works withbusiness partners to resolve issues before launch

  • Proactively seeks out opportunities to learn moreabout brand business processes and systems. Uses knowledge to suggest new ideasand change to improve overall efficiency of processes.

Who you are

  • Bachelor’s Degree or equivalent work experience
  • 1-3 years of detailed task planning and execution experience with related experience in retail/ecommerce

  • 1 year working with an email service provider and tools such as SFMC, Movable Ink, ExactTarget, MailChimp, or similar is preferred

  • Understanding of ecommerce content management processes, including direct experience with site and email tools and technologies

  • Highly detailed oriented, experience in managing and communicating deliverables for multiple projects at any given time

  • Self-motivated and driven. Ability to work well independently and within a group setting while mindful of time-management and efficiencies.

  • Proficiency with organizational programs (OneDrive, SharePoint,

    SmartSheet

    )

  • Ability to remain poised in a fast-paced environment is essential

Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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