Posted on: August 14, 2019 | Job#: 288994

Regional Loss Prevention Manager - Southern California

Full-time | Los Angeles, CA, US

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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

Responsible for ensuring all company directed shortage and safety programs are implemented and executed in assigned region(s). Responsible for recruiting, training, developing and supervising Sr. Loss Prevention Managers, Loss Prevention Managers and Loss Prevention personnel. Developing the field organization in the area of Loss Prevention through training, communication and awareness programs. Responsible for ensuring losses of company assets are prevented, investigated, and resolved. Manage vendors, physical security, and contract guards.

What you'll do

  • Recruit, hire and train Sr. Loss Prevention Managers and Loss Prevention Managers.
  • Provide direction to Sr. Loss Prevention Managers and Loss Prevention Managers and field Loss Prevention team on company Loss Prevention initiatives.
  • Develop systems and routines to facilitate execution by field Loss Prevention team of company shortage reduction programs.
  • Identify through succession planning top talent for next level career opportunities.
  • Responsible for developing and administering Individual Development Objectives, quarterly check-ins, and annual reviews for direct reports (Sr. Loss Prevention Managers, Loss Prevention Manager).
  • Communicate and execute company target store / shortage reduction programs.
  • Organize and facilitate Loss Prevention training for all levels of the field organization.
  • Ensure field presence by routinely visiting stores and participating in field meetings.
  • Ensure all policy and procedures of internal controls are in compliance through store visits and audits.
  • Work with business partners to ensure all aspects of Loss Prevention are integrated into the daily operations of the stores.
  • Ensure field presence by routinely visiting stores and participating in field meetings.
  • Assess region needs to ensure Loss Prevention resources (CCTV, EAS, Public View, manpower) are properly deployed.
  • Conducts investigations and interviews for inventory, cash loss, and breach of company policies and procedures.
  • Proactively monitor controls to identify employee theft through the utilization of POS exception reporting tools
  • Handle and resolve “Hotline Calls” and all company-reported incidents with priority.
  • Contributes to Gap Inc. or brand initiatives and projects as directed by supervisor.
  • Manage monthly Travel & Expense budgets.
  • Manage LP staffing budgets in assigned regions.
  • Follow-up through store visits to compliance of company policy and procedures.
  • Assist in the creation of action plans to achieve operational compliance.
  • Work closely with management to communicate and train operational standards.
  • Offer recommendations and solutions in crisis situations such as work place violence, protest and demonstrations.

Who you are

  • Excellent communication, verbal and written, skills are required.
  • Excellent time management and ability to prioritize / multi task.
  • Proficient in conducting investigations and integrity interviews.
  • Basic knowledge of computer applications; ex: excel, word, and Power point.
  • High school diploma or equivalent, college degree preferred.
  • Wicklander or Reid interviewing and integration certification preferred.
  • 3-5 years of multi store retail Loss Prevention management experience preferred.
  • Ability to travel to stores within assigned area, and maneuver around sales floors, stock room and offices.
  • Regional Loss Prevention Manager must be able to work for periods at a desk on a computer.

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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