Posted on: July 30, 2019 | Job#: 288564

Senior Manager - Merchandising Strategy and Operations

Full-time | 550 Terry Francois Blvd., San Francisco, CA, US 94158


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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

The Merchandising Strategy & Operations Senior Manager will be leading the development of process and tools to drive operational efficiency for the Global Merchandising team and role clarity for the Global/Omni merchandising organization. This person will develop work plans to optimize effectiveness of product milestone meetings and solicit/analyze ongoing feedback to improve process and meeting effectiveness. This role will be critical to anticipate obstacles in the product to market cadence and recommend solutions to ensure teams are working effectively against clearly identified objectives.

What you'll do

  • Define and evolve current state operating model to support the global merchandising organization with rollout of PETE
  • Create and publish training materials, FAQ sheets and other documentation as needed to ensure clarity in process, tools and deliverables for pre-season and in-season work
  • Oversee logistics for key milestone meetings across all divisions and communicate clear guidelines that meet deliverables of both the pipeline and leadership.
  • Actively listen to all members of the Global Merchandising and Leveraged Market teams to ensure that innovative ideas are surfaced and acted upon, and that the team feels ownership in the business.
  • Share information cross-brand and cross-channel where appropriate.
  • Manage projects or initiatives as requested by the Director of Merch Strategy & Ops
  • Create and maintain autonomous and close working relationships with Merchandising, Design, Product Development, IM, and the Functional Operations Leads to drive continuous improvement with merch owned activities and processes.

Who you are

Analytical/Problem Solving Skills

  • 3-5 years of experience demonstrating analytical and problem solving skills
  • Detail-oriented; able to execute with efficiency, accuracy and autonomy
  • Ability to analyze competing interests across multiple sources and recommend an informed and balanced resolution
Communication & Interpersonal Skills
  • Ability to communicate in a clear and concise manner taking into account varied and competing points of view
  • Strong interpersonal skills and professional presence: ability to influence others
  • Ability to work independently, anticipate obstacles and garner leadership support as needed.
  • Comfortable in a fast paced, dynamic work environment
Project Management
  • Demonstrated success in developing and leading a project from inception to completion
  • Demonstrate the organizational ability to facilitate multi-tasking in a fast-paced environment
  • Strong organizational and time management skills
  • Ability to flex across a range of diverse projects
  • Strong attention to detail
  • Proficient with using Microsoft Suite (PowerPoint, Excel, Outlook, Word)


  • BA/BS degree required
  • 5-7 years of work experience, preferably within retail industry (big picture retail understanding)
  • Interest/knowledge of retail industry

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started

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