About Gap Inc.
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the role
Reporting to the Director, N.A. Parcel Operations – this position supports the design, planning, execution, and optimization of Gap Inc.’s North American DC to Consumer, Ship from Store, and Non-Consumer Direct networks.
This sr. analyst is accountable to monitor industry trends, recommend strategic solutions, and conduct ongoing ad hoc and managed analysis across the N.A. parcel networks to deliver value and continuous operational within the Gap Inc. Parcel network.
Operating amongst a small team of Transportation professionals, this resource is expected to enable a dynamic function - possessing the necessary skills to operate in an increasingly complex and evolving consumer business model – balancing expedient transportation services with optimal cost and innovative customer solutions to maximize margin for Gap Inc.
The person in this role works closely with Store Operations, EComm Brand Operations, and Product Management teams to develop, implement, and maintain Parcel processes and solutions. This resource will develop cost, service, and process improvement initiatives, and identify and implement best practices to across the Parcel networks.
Finally, this position is responsible for supporting the management team across N.A, in providing decision support and enabling long-term strategies.
Knowledge of large e-commerce networks, and experience with UPS, FedEx, and regional couriers is preferred.
What you'll do
Develop process improvements through close collaboration with Store and Brand Operations to drive customer promise results
Support competitive parcel bids to include spend analysis and summary creation
Work closely with Supply Chain Strategy and Brand teams to support Customer Delivery Experience projects and initiatives
Conduct ad hoc analysis and provide analytical support to Parcel Operations and Finance teams in the development and maintenance of parcel shipping expense budgets and forecasts
Leverage third party parcel audit partner to support cost analysis and reporting efforts
Identify parcel expense savings opportunities, implement process changes, and measure and report results
Monitor parcel service provider delivery performance and take corrective action measures where appropriate
Educate business partners on parcel transportation networks, policies, carrier services, and shipping best practices
Monitor industry trends and shipping best practices
Deliver special projects, and support other Global Transportation initiatives/ functions as required
Ensure timely and effective communication with suppliers, internal business partners, and carriers utilizing the appropriate channels
Who you are
Strong transportation knowledge, including familiarity with Parcel Transportation carriers, services, and rates
Ability to carry out responsibilities in a work environment punctuated by heavy shipping volume or project load
Excellent communication skills, both verbal and written
Strong organization skills with attention to detail
Must demonstrate excellent customer service skills with a high level of urgency
Highly proficient in Microsoft Office Suite, including Access and PowerPoint
BA/BS Degree in Business, Supply Chain, Logistics or related field or equivalent industry experience
3-5 Years Transportation and Logistics Experience with Parcel Shipping Experience strongly preferred
Previous retail experience recommended
Travel Requirements – low (as the business dictates)
Required to support the business as priorities dictate – Retail environment
Geographic Location Requirements – Greater Cincinnati area (Erlanger, KY)
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Indexfor the second year in a row.
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