Posted on: June 6, 2019 | Job#: 282431

Director Transportation – N.A. Parcel Operations

Full-time | 1360 Dolwick Drive, Erlanger, KY, US 41018


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

Reporting to the Vice President, Global Transportation & Trade Compliance -- the Director, Parcel Operations – N.A. is responsible for the planning, execution, and optimization of Gap Inc.’s North American DC to Consumer, Ship from Store, and Non-Consumer Direct networks. This leader is accountable for carrier performance and management of 80M+ parcels annually and the associated budgeted spend associated with such shipments across our N.A. Gap Inc network – with a primary focus on the US, and secondary focus on our growing Canada parcel business. This leader is accountable for optimal Parcel Delivery to Consumers, Stores, and other offices across the Gap Inc. supply chain network. This leader owns the design and operational execution of the evolving Global e-commerce markets, partnering closely with the local operating teams and vast external carrier networks to ensure carrier performance and cost targets are met. This leader is expected to be well versed in Parcel core principles and well connected to industry trends, other retailers, and external service providers within the respective network. Finally, this position is responsible for recommending and tracking long-term strategies [working closely with senior strategy and brand executives], providing appropriate resources, and using independent judgment to ensure Parcel Operations meet performance, service, and cost expectations across all global markets.

What you'll do

  • Manage over $500M in annual Parcel Shipment spend and 80M+ parcel shipments – with budget and service accountability for DC to Consumer, Ship from Store, and Non-Consumer Parcel shipments
  • Manage Carrier Performance and Relationships across the Parcel network – US and Canada
  • Develops annual operating plans and long-range strategies for the Global Parcel network
  • Leads the design/ development of Parcel Visibility tools to enable real-time workflow management and assessment of network performance
  • Development of optimal “speed” solutions to support varying brand requirements and customer promise
  • Ensure Business Continuity Plans are in place to support Parcel needs across markets/ channels

Who you are

  • Bachelors’ degree in Business, Supply Chain, Logistics or related field or equivalent industry experience
  • MBA, MSIE, CSMP or other relevant advanced degree preferred
  • 10+ years’ experience in Transportation management and leadership, with a focus on Parcel operations
  • 10+ years’ experience in leading external carriers and dealing with executive level leaders
  • Previous Retail/ Online experience strongly preferred
  • Working experience with UPS, FedEx, and regional couriers
  • Budget development/ management experience required
  • Proven track record in successfully leading complex, cross-functional projects required
  • Experience with various TMS and WMS required – with a focus on Parcel systems
  • Must be able to travel as business dictates – NA travel focus – 15%+ of role
  • Domiciled in Erlanger, KY (a suburb of Cincinnati)

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Indexfor the second year in a row.


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