About Gap Inc.
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the role
The Customer Experience Product Management team at Gap Inc. is responsible for creating a best in class digital brand experience for its portfolio of specialty apparel brands; Gap, Banana Republic, Old Navy, Athleta, Gap Factory, Banana Republic Factory and Intermix. Your work will impact millions of people worldwide who love our iconic brands. We partner with business leaders and a global engineering team to build custom software that powers a $16 billion Fortune 500 apparel retailer. Our proprietary, multi-brand digital platform of product information drives the web, mobile, and in-store experiences which continue to evolve to meet our customers’ needs.
We’re looking for someone to join our Catalog team to drive product vision of our NextGen, modernized API omni-channel platform to unlock customer experiences and faster speed to market for new features. We’re looking for someone with a passion for technology and the power of API’s, an innovative curiosity for how data flows work, and a track record of building new retail experiences. The top challenge for the team is balancing new development velocity with product API consistency and improving the architecture to handle the scale of our online, mobile and store digital transactions.
The Catalog Services Product Manager will work with stakeholders from the business, digital marketing and other product owners to identify problems to be solved, quantify the value in solving them, and determine how those problems can be solved via technology. You will consult with domain architects, development teams, store operations teams, and then partner with software engineering teams to deliver technology solutions which continuously improve the shopping experiences for our external customers while also providing enhanced capabilities for internal business partners.
We’re seeking a strong technical problem solver with a track record of product innovation, leading complex projects independently and prioritizing features, bug fixes and technical debt to ensure the health and stability of our Product Data Platform.
What you'll do
Partner with technology or business stakeholders to set and track business goals for strategic initiatives
Prioritize a clear and objective road-map and agile backlog while balancing delivery requirements with technical trade-offs and the impact of tech debt
Constantly analyze the performance of our API’s, seeking ways to improve the speed of our website and APIs whilst never compromising the availability of our platform
Identify new opportunities and develop business cases for future projects
Highlight progress through regular updates and product reviews
Drive certainty when presented with ambiguity
Who you are
BS/BA required, MBA a plus
3-4 years experience in product management-related roles and activities; must have owned the creation or modification of key technology capabilities / product areas
2+ years of experience designing, developing, and implementing API products, ideally for ecommerce or other consumer-centric technology company
Demonstrated technical acumen; ability to influence and debate solutions with technical team members, to understand technology solutions and potential tradeoffs and to represent technical concepts to non-technical stakeholders
Data-driven mindset and track record of owning, managing and optimizing API KPI’s
Enjoyment of understanding complex logic and process of interconnected data flows throughout business work-stream
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Indexfor the second year in a row.
Browse all jobs