Posted on: May 22, 2019 | Job#: 281022

Project Manager - Store Operations, Product + Customer Engagement

Full-time | Two Folsom, San Francisco, CA, US 94105

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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

The Project Manager of Product and Customer Engagement supports the Store Operations team to create effective communication, tools and resources that drive increased field execution and improved product sell through in stores.

This role will interact with cross functional and cross channel business partners. The role will create all product and customer strategies, education, and training tools for stores in North America. This role partners with the Sr./Manager of Customer Experience to influence key business partners across all functions and channels and represents the voice of the field in all interactions.

This employee Represents Stores and Store Operations with other business partners; acts as an advocate for Store.

Builds strong cross-functional partnerships at all levels with Store Operations, Store Leadership Teams, Upper Field Leaders, Merchandising, Marketing, Market Planning, Store Planning, Communications, Brand Communications, Design and Human Resources amongst others.

What you'll do

  • Manage in store execution of Brand product and customer engagement tools through communication and strong partnership with L&D and Communications team

  • Develop and influence Brand product education and customer engagement strategies to ensure flawless execution through effective communication, details and timing to stores

  • Lead and hold full accountability of all product and customer engagement tools in partnership with global partners to ensure we deliver the right level of information in a compelling way to educate store associates across the globe

  • Coordinate and Lead all new product launch strategies to ensure stores are enabled to execute a successful new initiative

  • Recommend change management strategies to effectively implement initiatives

  • Oversee and execute all store communication associated with product confidence and product launches

  • Collaborate with Field and HQ teams to determine opportunities for process improvement

  • Analyze and propose solutions, within brand store environment

  • Analyze competitors to enable best in class processes

  • Proficient in Excel, Word and PowerPoint
  • Retail Stores experience preferred
  • Ambiguity – adapts and continues to perform through change and ambiguity
  • Time Management – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately
  • Problem Solving – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions
  • Self-Accountability – sets specific and measurable performance objectives and strives to always meet or exceed the performance standard
  • Detail Orientated – demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution.
  • Commercial Impact – understands the importance of achieving commercial and business goals
  • Customer Impact – identifies opportunities within the store environment and offers solutions to improve the overall customer experience
  • Innovation - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team
  • Continuous Learning

    - articulates and embraces challenges; learns from and seeks information that can result in improved business results


Who you are


  • Bachelor's degree
  • 3-5 years business experience, including 2-3 years corporate meeting and event planning experience
  • Strong PowerPoint, MS Word and Excel experience. MS Outlook a plus
  • Strong presentation development skills
  • Excellent organizational, time management and communication skills
  • Detail-oriented and ability to manage multiple priorities
  • Ability to work independently as well as in a team
  • Must be able to travel
  • Must be able to work under tight deadlines.
  • Resourceful, creative self-starter
  • Retail experience a plus

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.

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