Posted on: May 5, 2019 | Job#: 277347

Bilingual French or Spanish Customer Service Consultant I

Full-time | 3830 Atherton Drive, Rocklin, CA, US 95765

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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

Full and part-time positions available.

We’re looking for a Bilingual French or Spanish Customer Service agent to provide superior experiences to our Gap Inc. brand customers. In this role, you’ll interact with customers from all over the world who are calling for resolutions to their problems. You’ll take calls from customers at all of our brands including Gap, Old Navy, Banana Republic, Athleta and Intermix. You’ll need to collect and analyze information from customers in order to offer the best resolution and complete this with one call resolution.

What you'll do

  • Deliver superior customer experience by providing product information and processing orders.
  • Demonstrate exemplary customer service skills in every interaction and ensure timely, one-call resolution with customers.
  • Effectively de-escalate customer issues using empathy and conflict resolution skills.
  • Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
  • Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills.
  • Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
  • Utilize suggestive sales techniques to meet established targets.

Who you are

  • High school diploma or GED equivalent
  • Minimum 6 months of customer service and sales experience
  • Strong PC skills including internet and windows-based applications
  • Knowledge of apparel and fashion terminology
  • Strong verbal and written communication skills including de-escalation skills in French or Spanish

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.

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