Posted on: May 1, 2019 | Job#: 277101

Manager - Product Insights + Strategy

Full-time | One Harrison Street, San Francisco, CA, US 94105

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About Athleta

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

Collaboration is a real thing here — because we know that individually we’re strong, but together we’re unstoppable. Athleta is a certified B Corporation, which means that we put people and planet right up there with profit, and we’re committed to using business as a force for good. 

About the role

The Manager of Product Insights and Strategy is responsible for gathering, analyzing and delivering product-based insights from wear tests and other testing methods to benefit respective business and consumers. You will play a critical role in driving the strategy and execution of all product insights to advance our operations and drive business results. As our brand continues to grow and evolve, the Manager will drive continual change and improvement in our processes, drawing from best practices and external research. He/She must be product obsessed, customer-focused, innovative, nimble, fast-moving and collaborative. This role will partner with cross-functional leaders and teams to design and execute value-add product insights. You will partner with the cross functional teams within Athleta and Gap Inc. team to drive strategies and to execute holistic projects.

What you'll do

  • Partner with cross-functional business partners to understand their product research needs, ensuring key research requirements (individual wear test objectives, criteria, timing, etc.) are framed appropriately to be addressed in the research and deliver related added-value product insights
  • Ensure our processes are best in class and accommodate growing number of tests each season by exploring and implementing alternative testing methodologies to drive further impact and quantitative results
  • Design, execute and deliver insightful Athleta research sessions and wear tests associated with product quality and performance expectations.
  • Synthesize test data and findings, both quantitative and qualitative, into actionable insights that drive action for product development.
  • Collaborate with Gap Inc Consumer Insights (CI) Teams on integrating consumer insights as appropriate.
  • Analyze existing primary and secondary research to uncover fact-based product insights and apply learnings into clear, effective product recommendations
  • Provide follow-up to teams on any data that requires a deeper-dive (i.e. Online review “Wordles”, tester interview, follow-up survey, etc.)
  • Oversee product tester incentive and rewards program, including sample distribution, process, and budget.
  • Partner with Gap Inc. Quality Wear Testing and CI Teams on brand-wide product testing initiatives, standards, updates, etc.
  • Build strategic approach voice of the customer data pulls to best inform product development strategies to drive action.
  • Contribute to the creation and/or refinement of related product strategy & operations processes and templates; prepare presentation materials, reporting and analyses
  • Leads, develops, and inspires team to be customer-focused, innovative, solution oriented, fast and team-oriented in their work.

Who you are

  • Bachelor’s Degree with Master’s Degree preferred; or the equivalent experience in the apparel industry.
  • 5+ years professional experience in Marketing Research, Insights, Strategy/Strategic Management consulting, or Product Analysis/Testing
  • Experience applying foundational statistical concepts, statistical software experience strongly preferred (e.g. SPSS, SAS, JMP); SQL nice to have
  • Experience programming & analyzing surveys using online survey platforms (e.g. Qualtrics, SurveyMonkey)
  • Experience partnering with/ managing research vendors to execute projects (or experience working at an insights research vendor)
  • Excellent leadership skills, and ability to work in a team environment, ability to interface regularly with senior leadership
  • Excellent written and verbal communication and interpersonal skills
  • Strong detail orientation, project management and prioritization skills
  • Strong front-of-the-room presentation and group moderation skills
  • Able to use rigorous logic and methods to solve problems with effective solutions
  • Ability to lead initiatives and projects
  • Willing and able to travel domestically and internationally as needed

Benefits at Athleta

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, and 30% off at Outlet.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Indexfor the second year in a row.

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