Posted on: April 26, 2019 | Job#: 276907

Product Manager, Distributed Order Management

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

Gap Inc.’s Distributed Order Management (DOM) Product Management team helps identify, evaluate and optimize the Gap Inc. DOM capabilities by identifying opportunities, determining solutions, delivering products, conducting business analytics and improving our processes to operate efficiently and in support of our strategic goals. The DOM product team focuses on improving every aspect of the customer experience for the technology ecosystem that sits between e-commerce and our global supply chain.
As a Product Manager for the DOM, you will help shape the future of the way we support our omni-channel customers. You are responsible for all aspects of delivering digital order management that supports our global ecommerce businesses. You will own the OMS technology roadmap and implementation. You will act as the conduit between the business and the development teams, balancing strategic priorities with system stability.
The person in this position will be instrumental in delivering omni-channel capabilities that become a foundation for our strategic platform across all channels and geographies supporting a fast, efficient, and cost effective global network strategy.

What you'll do

  • As a product management manager, own and drive opportunity assessments, definition development, monitoring and implementation of product capability roadmaps aligned to business strategies and LRP.
  • Own defining and partnering with IT and Business Partners across Gap Inc to manage and deliver business capabilities and system solutions.
  • Engage and communicate clearly with leaders at different levels on business and technology.
  • Identify key issues, guide and execute analysis, develop conclusions, and present findings to members of the leadership team. Anticipate roadblocks, both intellectual and political, and proactively address issues before they impact business results.
  • Lead cross functional projects to support supply chain process optimization end to end. This includes thought leadership, solution innovation and change management identifying process improvement opportunities, key issues, development of conclusions and implementation plans supported with qualitative and quantitative analysis.
  • Work in a mixed model of both waterfall and agile development and deployment.
  • Anticipate upstream and downstream impacts of the project and works with internal business groups to adjust business tools and practices in order to support new features and functionality.
  • Communicate product solutions and benefits to customers and stakeholders; including knowledge transfer and training for on-going management of features.
  • Recognition as an expert across Gap Inc – someone who has excellent judgment and whose projects have contributed significantly to the success of Gap Inc. and can successfully champion new initiatives to leadership.

Who you are

  • Strong understanding of Distributed Order Management technologies including OMS, Order Fulfillment Optimization, Payments, Customer Communications, and Delivery. Ecommerce PdM experience with an understanding of downstream technologies could substitute for direct DOM experience.
  • Experience with developing DOM capabilities within a DevOps model.
  • Experience with implementing the latest OMS vendor solutions like Sterling, Manhattan, Oracle, Salesforce, etc… a plus
  • Demonstrated ability to think globally/strategically and frame new and complex issues - a serious product manager and thought leader that can make strategic choices and help focus the organization on the most critical and value-added activities.
  • Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing and ambiguous environment.
  • Exceptional analytical and creative problem-solving skills, strong ability to work with complex and detailed data.
  • Proficient at project management and senior management communication.
  • Ability to influence and manage project outcomes to deliver results.
  • Solid interpersonal skills with proven ability to develop and maintain effective business partner relationships
  • Bachelor’s degree in Business, Supply Chain Management, Finance, Operations or related field.
  • Detail oriented with strong organizational skills, excellent written and oral communication skills.
  • Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment.
  • Solid interpersonal skills with proven ability to develop and maintain effective business partner relationships
  • 4+ years of experience managing multiple projects in various phases of ideation, execution, or delivery

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


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