Posted on: April 23, 2019 | Job#: 276765

Clarity Analyst

Full-time | One Harrison Street, San Francisco, CA, US 94105


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

We are looking for a Clarity Analyst who is primarily responsible for supporting Clarity PPM SaaS related issues and questions via Service Now and Clarity technical bar. This role will perform CA PPM admin tasks, fix data and maintain data integrity to make sure all systems integrated to CA PPM are in sync. Clarity Analyst will document support processes and procedure, identify opportunities for process improvement, help users understand functionality and guide them in resolving any Clarity related issues.
This Clarity Analyst will monitor daily integration jobs, report errors to the respective teams and escalate when required. This role will help technical teams in User Acceptance Testing. This Clarity Analyst needs to be curious and diligent so that functional and technical knowledge of CA PPM capabilities remain current.
  • Who you are

    • Demonstrate ability to manage multiple tasks, to prioritize and adapt changing environment
    • Strong sense of accountability and ownership
    • Proficient in Excel
    • Self-Directed with ability to work independently
    • Excellent written and oral communication skills
    • Ability to learn quickly and drive for results
    • Need to empathize with product experiences of end users
    • Must understand and appreciate message and communications to different levels of the organization

    Benefits at Gap Inc.

    • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
    • One of the most competitive Paid Time Off plans in the industry.*
    • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
    • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
    • Employee stock purchase plan.*
    • Medical, dental, vision and life insurance.*
    • See more of the benefits we offer.

    *For eligible employees

    Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.


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