Posted on: March 20, 2019 | Job#: 274200

Operations Supervisor

Full-time | US


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

We are growing and have new positions available in:

Fresno, CA

Gallatin, TN

Fishkill, NY

Phoenix, AZ

The Operation Supervisor position includes responsibility for

leading and developing a team of Merchandise Handlers in support of processing merchandise for Gap Inc. distribution and/or fulfillment centers. The Supervisor provides coaching feedback that drives employee engagement and attainment of all expectations while driving customer satisfaction and business results. Through collaboration, innovation and strategic sourcing the supervisor partners with their manager and the leadership team to develop an optimized strategy effectively addressing team inquiries and issues, and developing team members’ skills, knowledge and abilities to meet and exceed expectations. The Supervisor will achieve results through exceptional decision making, problem solving, and analysis, utilizing planning and process management, communication and leadership skills.

Provide supervision of a distribution center team including but not limited to productivity, performance, accuracy, safety, and attendance

Ability to engage your team; train, motivate, coach and develop Merchandise Handlers to achieve full performance

Ensure a superior customer experience that fully supports the brand image and service level agreements

Embrace continuous improvement, process development and positive change to identify best solutions

Identify opportunities to improve practices and optimize technology and present recommendations to DC leadership

Assess, plan and drive results within the team to ensure adherence to agreed levels of work expectations

Ensure effective communications-up, down and across the business

Ability to work various shifts as required

Who you are

Minimum of 3 - 5 years distribution operations experience preferred

Minimum of 2 - 5 years of leadership experience

Bachelors degree preferred or equivalent experience

Experience with automated WMS, RF scanning preferred

Strong interpersonal and relationship building skills

Excellent decision-making abilities and ability to integrate and apply information

Effective issue resolution skills

Passion, enthusiasm, reliability and drive for results in present capacity

PC skills: Microsoft Office-Word, Excel, Access and/or other software/database skills

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.


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