Posted on: March 15, 2019 | Job#: 272931

Project Manager - Customer Loyalty

Full-time | Two Folsom, San Francisco, CA, US 94105

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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

TheProject Manager of Customer Loyaltysupports the Customer Strategy team to create effective communication, toolsand resources that drive increased field execution and improved product sellthrough in stores. This role will interact with cross brand, cross functionaland cross channel business partners to create streamlined processes to manage allloyalty and store-facing customer acquisition and retention programs for GapInc., North America stores.

This role reports into theSr. Manager of Customer Strategy to influence key business partners across allfunctions and channels and represents the voice of the field and customers inall interactions.

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Support in store execution of Loyalty Programs through communication and strong partnershipwith internal cross functional teams

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Lead and coordinate field feedback to influence futureprograms and resources that support both Loyalty and related Rewards/Recognition

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Recommend change management strategies toeffectively implement initiatives

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Oversee andexecute all store communication associatedwith loyalty.

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Collaborates with Field and HQ teams to determine opportunities for processimprovement.

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Analyzes and communicates opportunities,within brand store environment.

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Analyzes competitors and recommends improvements to be better.

Who you are

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Continuous Learning - articulates and embraces challenges; learnsfrom and seeks information that can result in improved business results

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Innovation - demonstrates ability to effectively brainstorm and then implementnew ideas and solutions with the team

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Customer Impact – identifies opportunities within the storeenvironment and offers solutions to improve the overall customer experience

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Commercial Impact – understands the importance of achievingcommercial and business goals

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Detail Orientated – demonstrates attention to detail in thecreation of processes and monitors implementation to ensure proper execution.

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Self-Accountability – sets specific and measurable performanceobjectives and strives to always meet or exceed the performance standard

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Problem Solving – articulates successful response tochallenging situations utilizing available knowledge while consideringalternative solutions

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Time Management – demonstrates ability to manage multiple tasksand projects, to prioritize and adapt appropriately

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Ambiguity – adapts and continues to perform throughchange and ambiguity

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Retail Stores experience preferred

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Proficient in Excel, Word and PowerPoint

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.

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