About Gap Inc.
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the role
Gap Inc. Technology*, a division of leading US apparel retailer Gap Inc., is expanding our presence in India with the opening of a new Technology Center in Hyderabad, India. Our technologists drive the business behind our five flagship brands – Gap, Banana Republic, Old Navy, Athleta, and Intermix. As one of the world’s largest apparel retailers, our many advantages include: scale, leading brands, a large customer base and a significant base of technical expertise and capability. Reimagining retail has never been more fun!
Gap Inc. Technology’s Operational Insights Business Engagement Team drives operating efficiencies by providing proactive support post implementation for data and reporting tools leveraged by Retail and Online teams including finance, inventory management, sourcing, logistics, supply chain, marketing, franchise and others across our brands.
The successful candidate will assist a broad range of users in understanding the nature of the data, data flows and reporting tools, in addition to assisting users in gaining access to the data. This role works directly with users to assess issues they encounter to determine how best to resolve them, and acts as an advocate for users when partnering with Product Managers and Technical Product Teams to ensure defect prioritization takes into account business impacts. This role includes regular user communication and is instrumental in identifying continuous improvement opportunities, partnering with our Product Management organization to assist in driving select CI efforts.
What you'll do
Performs analysis and trouble-shooting of incident tickets opened by users and determines next steps required to drive resolution.
Leverages subject matter expertise to answer questions about data accuracy and quality; data lineage and flows; and whether the correct tool is being used to answer a specific business question.
Ensures proactive user communication on status and progress on issue resolution for issues, working with Product Management and Technical Product Teams.
Partners with the Business and Product Management to identify opportunities in current systems and processes, and provides a direct feedback loop to inform continuous improvement to maximize returns on application development efforts.
Who you are
BA/BS in a related field (finance, economics, business, mathematics, communications, operations, reporting or information systems) and 5+ years’ experience supporting technology products with a successful history of direct support of users required.
In-depth knowledge of Sourcing, Logistics and Supply Chain concepts in a retail environment strongly preferred and experience with user provisioning/access, Essbase, Microstrategy, Teradata, Oracle, SQL, PowerBI or similar EDW and BI tools and platforms preferred.
Experience working in an Agile framework preferred; successful track record of supporting projects with complex scope and system and process implementations a plus.
Excellent verbal and written communication skills – proven ability to translate highly technical information into concise terms users at all levels of the organization can readily and easily understand.
Expert analytical and problem solving skills with strong critical thinking and business curiosity.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.
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