Posted on: February 14, 2019 | Job#: 269235

Business Process Owner - Field Communications

Full-time | 550 Terry Francois Blvd., San Francisco, CA, US 94158


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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

The Business Process Owner -Field Communication develops and validates operational communication thatdirectly impacts the field organization. This position is responsible fordelivering timely, clear, and concise direction that enables flawless executionin stores, motivates our field teams, and drives our business. This positionworks cross-functionally to identify needs and develop and produce content, continuallyimproving processes and systems for communicating to our stores and UpperField. This role requires strong, productive relationships to help balanceField and HQ priorities.


What you'll do

  • As the Business ProcessOwner – Field Communication, you are part of the Store Operations team
  • You collaborate with avariety of business partners in stores and HQ, such as Visual Merchandising,Inventory Management, Upper Field, Marketing, Pricing, Communications, CustomerImpact, Learning and Development, and Human Resources to provide qualityoperational communication to our stores.

  • You build and maintain relationships with field teamsto validate feedback for continuous improvement to communication

  • You educate HQ business partners about FieldCommunication process and deadlines; hold teams accountable and identify rootcause if there are recurring challenges.

  • You lead and inspire the Store Operations team to be:product obsessed, customer-focused, innovative, fast-moving and team-oriented.

  • Manage daily revenue-driving operational communications

  • Deliver

    timely, clear,and concise direction that enables flawless execution in stores, motivates ourfield teams, and drives our business

  • Edit, create, maintain and publish information to allcommunication vehicles (i.e. Email, Task Based System, and Intranet)

  • Work cross-functionally to coordinate details and key messagingand direction for stores

  • Optimize work by developing metrics that help assess the impactof our communications

  • Manage business partners to ensure on-time delivery of content,accuracy of information, translation, publication to the appropriate audiences,etc.

  • Determine the right timing and delivery tool for eachcommunication. Act as communications filter to ensure only necessaryinformation is disseminated to the field.

  • Allocate time efficiently; handle multiple demands andcompeting priorities

Who you are

  • Experience managing multiple projects, priorities, anddeadlines at once

  • Proven history of attention to detail, eagerness to learn,and the ability to work independently as well as part of team

  • Ability to collaborate and communicateeffectively with all levels of the organization

  • Demonstrated ability toactively learn and immediately apply learnings into decisions and behaviors

  • Proficient in MicrosoftOffice applications

  • Knowledge of retail storeoperations

  • College degree required

  • At least 3 yearscommunications and/or professional writing experience

  • Retail or digital mediaexperience a plus

  • Excellent creative andvisual skills, Keynote/Powerpoint, HTML, video editing skills a plus.

  • Proven communicator with excellentwritten and verbal communications skills

  • Ability to work a flexible schedule to meetthe needs of the business, including nights and weekends

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.


We’ll send you to our application portal to get started

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