Posted on: January 18, 2019 | Job#: 268103

Specialist (Part Time) - Northcrest S/C

Part-time | 721 Northcrest Shopping Ctr, Fort Wayne, IN, US 46805-1240

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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

OVERVIEW
As the Specialist, you are responsible to support the management team to perform -functional tasks as assigned; guiding work, while supporting a positive work environment. Specialists will act as a mentor and role model to other associates to support service behaviors and the execution of tasks in specific areas of expertise. You contribute to a high performing team and consistently deliver a best-in-class customer experience. This role will be focused on connecting with employees and customers to ultimately assist in achieving store performance goals; including meeting the sales budget, building market share, as well as other Company-wide defined goals. As an important part of the Sales Associate team, you will reinforce performance expectations by role modeling behaviors and communicating how to achieve the Brand Vision and achieve or exceed the goals / strategies of the store.
ORGANIZATIONAL LEADERSHIP
• Guides processes and completes work based on management direction for a specific functional area within the store
• Ensures the consistency of operational processes and execution
• Assists the management team to achieve performance goals and execute standard operating procedures
• Contributes to the creation of an effortless service culture, delivering best in class, on-brand experiences, exceeding customer expectations, building loyalty and ultimately increasing market share to drive our profitable top line growth
• Upholds the commitments to the company’s processes, values and Code of Business Conduct
KEY RESPONSIBILITIES
• Supports the store management to ensure work tasks are completed in a timely and efficient manner
• Executes initiatives designed to drive customer satisfaction and business efficiencies
• Provides Support in execution of marketing and visual presentation to promote sales
• Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics
• Serve as a Brand Ambassador to achieve priorities in store, with customer as the primary focus
• Mentor and train individuals; provides on the job training to associates sharing a higher level of knowledge of product and processes
• Takes action based upon direction from Leader on Duty and collaborates effectively with employees
• Build expertise in assigned specialized functional area
• Drives Results – demonstrated ability to personally achieve and support others to drive results
• Collaboration & Influencing – responds to employees and customers to assistance; support where a need is identified
• Trust & Honesty – Acts in line with values and guiding principles
• Customer Impact – Has responded to customers with a sense of urgency and utilized a basic understanding of customer behaviors to identify when a customer may need additional assistance
• Demonstrated interest and initiative to develop skills and improve capabilities
• Team-oriented, approachable, respectful and is looked up to as a role model of the brand

Who you are

• High School Diploma or equivalent experience preferred
• 1-2 years of retail experience preferred with a minimum of 6 months Gap Inc. experience
• Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 30lbs.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.

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