Posted on: January 8, 2019 | Job#: 267607

Manager, Direct Mail Contact Strategist (DCM)

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

DCM is a centralized organizationresponsible for Digital Marketing and Direct Marketing for Gap Inc. The DirectMail Contact Strategist is responsible for customer targeting, segmentation andoverall contact strategy of the direct mail programs for all Gap, Inc. brands withthe goal being to drive incremental sales performance and inform ongoinglearnings in customer relationship management.

The ideal candidate for this positionwill have several years’ experience in customer segmentation and circulation ineither the postal mail or e-mail environment, and/or direct marketing strategy,planning and analysis. Candidates should exhibit excellent technical andcommunication skills, analytical marketing experience, and be familiar withcustomer database systems. Individual should be self-motivated, able to workindependently and balance a workload that consists of both ongoing,detail-oriented campaign development processes as well as project management,system improvements and strategic roadmapping.


Campaign strategy, development, segmentationand execution: 50%

What you'll do

  • Work with relationship marketing teams to schedule campaigns, develop offers, translate business objectives into list segmentation criteria.
  • Plan and execute in-season and long term testing strategies.
  • Identify new opportunities within the customer file to influence future strategy.
  • Build out targeted customer lists using Epiphany campaign management software to segment, filter and select customers to support marketing and financial goals.
  • Work with outside vendors to cleanse, finalize and deliver mail files for all Gap Inc. direct mail programs.

Report on campaign performance: 30%

  • Analyze results of campaigns to determine performance overall and by customer segment, and tie to brand marketing and financial objectives.
  • Work with customer strategy and analytics teams to develop and present hindsight campaign reporting including learnings and recommendations to inform future planning efforts.
  • Perform ad hoc analysis and data mining to determine unique program drivers and identify promotion and performance trends across campaigns, brands and channels.

Strategic leadership: 20%

  • Partner with senior leaders to develop and manage strategic roadmap.
  • Work with cross-functional leads to build and maintain a robust test/learn schedule.
  • Support development of junior team members.

Who you are


  • 5-7 years experience in quantitative marketing, segmentation and/or circulation environment, and program results analysis.
  • Experience with Epiphany or other CRM campaign management tool a plus
  • Knowledge of SQL or SAS as well as TOAD or other database query tool, and/or experience with a reporting or data mining tool.
  • Excellent computer skills, especially with Excel and PowerPoint
  • Analytical skills, logical thinker
  • Strong written, verbal and presentation skills required
  • Organized and proactive and with a strong attention to detail
  • Bachelor’s degree

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.


We’ll send you to our application portal to get started

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